Privacy and data protection policy
1. Processing of data of Users and Persons connected to Gogstaad
1.2 Purpose of personal data processing
1.2.2. To send messages about the services provided, Gogstaad uses Users' personal data to communicate via e-mail and/or send them SMS messages related to the operation of the service. Gogstaad may send messages to the User's mobile phone with information related to the status of the requested order. When the order is complete, Gogstaad will email the User a summary/receipt of the order and its price.
1.2.3. To detect and investigate fraud and potential crimes Gogstaad also uses the information to research and analyze how to improve the services it provides to users and to develop and improve the features of the service it offers. Gogstaad uses the information internally for statistical purposes, to analyze user behavior and trends, to understand how users use the Gogstaad Platform, and to administer and improve the Services offered, including the possibility of adding new, different Services to the Platform. Gogstaad can monitor all actions that may lead to fraud or the commission of a crime related to the means of payment used by merchants. Gogstaad may ask Merchants for a copy of their ID as well as certain information about the debit/credit card used to order their subscription to the Platform. In any case, all data will be processed by Gogstaad for the sole purpose of the company carrying out the activities of fraud prevention, detection and monitoring and will be stored for as long as its relationship with the relevant user remains in force and even after ., until the user's right to make claims or take legal action regarding payment for products or services ordered through Gogstaad expires. Data related to the debit/credit card used will be retained until the incident is resolved and for 120 days thereafter. If irregularities are detected in its use that could be considered illegal activities, Gogstaad reserves the right to retain the data provided and share it with the relevant authorities to conduct the relevant investigation. In such cases, Gogstaad may share the data with the authorities based on the legal obligation to prosecute acts contrary to applicable law.
1.2.4. To ensure safety and an appropriate environment for the safe provision of services Gogstaad may use the data to which it has access to ensure the correct use of products requested on the Platform (e.g. to ensure delivery to persons over 18).
1.2.5. To comply with the law and to file and defend legal claims Gogstaad informs Users that conversations with the Agent using the Platform's chat system may be stored, viewed and used by Gogstaad for the purpose of filing and/or defending any claims and/or legal actions that may be necessary to protect the legal rights and interests of Gogstaad, as well as to manage any incidents arising in connection with orders.
1.2.6. For promotional and commercial offers (online and offline)