Terms and Conditions
(Food Delivery & Taxi Services)
1. General
These Terms and Conditions (“T&C”) govern the use of the GoGstaad mobile application, website, and related services (“Platform”), operated by GoGstaad (“we”, “us”, “our”).
By using GoGstaad, you agree to these Terms and Conditions.
GoGstaad acts as a technology platform connecting users with restaurants, food merchants, taxi providers, and transport partners.
2. Services
GoGstaad offers the following services:
- Food ordering and delivery from partner restaurants and merchants
- Taxi booking and transportation services
- Payment processing through integrated payment methods
- Wallet / credit balance for future purchases (if applicable)
Service availability may vary depending on location, time, weather, traffic, and partner availability.
3. User Account
To use certain services, users may need to create an account.
Users agree to:
- Provide accurate information
- Keep login credentials secure
- Be responsible for all activity on their account
GoGstaad may suspend accounts in cases of fraud, abuse, or misuse.
4. Orders – Food Delivery
When placing a food order:
- The order becomes binding once confirmed
- Prices shown in the app include applicable taxes unless stated otherwise
- Delivery fees may apply
- Estimated delivery times are approximate and not guaranteed
Delays may occur due to:
- Weather
- Traffic
- Restaurant preparation time
- High demand
GoGstaad is not liable for delays caused by partner restaurants or external factors beyond reasonable control.
5. Food Quality & Allergies
Restaurants are solely responsible for:
- Food preparation
- Ingredient accuracy
- Allergen information
- Food safety
Customers are responsible for checking allergen information directly with the restaurant when necessary.
GoGstaad cannot guarantee allergen-free preparation.
6. Taxi Booking
GoGstaad enables users to request transportation from independent taxi operators or transport partners.
By booking a taxi:
- You agree to the displayed fare or estimated fare
- Pick-up times are estimates only
- Route and duration may vary due to traffic, road closures, weather, or passenger requests
Transport services are performed by independent licensed drivers or transport companies, not by GoGstaad unless explicitly stated.
7. Fares and Pricing
Pricing for taxi rides may include:
- Base fare
- Distance/time charges
- Dynamic pricing during peak demand
- Special fees (parking, waiting time, tolls, airport fees, gate-access fees)
Final pricing may differ from initial estimates when:
- The route changes
- Additional stops are added
- Waiting time occurs
- External charges apply
All prices are displayed in CHF (Swiss Francs).
8. Payment
Accepted payment methods may include:
- Credit / Debit Card
- TWINT
- Cash (if enabled)
- Wallet balance
- Other supported payment methods
By providing a payment method, you authorize GoGstaad to charge the applicable amount.
Failed payments may result in account restrictions.
9. Cancellations & Refunds
Food Delivery
Orders may not be cancellable once the restaurant has started preparation.
Refunds may be issued in cases such as:
- Order not delivered
- Major missing items
- Duplicate charge
- Verified delivery issue
Taxi
Cancellation fees may apply if:
- Driver is already en route
- Driver has arrived
- Late cancellation occurs
Refund decisions are made at GoGstaad’s reasonable discretion.
10. Wallet / Credit Balance
If wallet functionality is available:
- Wallet funds may only be used within GoGstaad
- Wallet balances are non-transferable
- Wallet balances are non-interest-bearing
- GoGstaad may limit wallet top-ups for fraud prevention
Wallet balances are not bank deposits and are not protected by deposit insurance.
11. User Conduct
Users must not:
- Abuse drivers, couriers, merchants, or support staff
- Use the platform fraudulently
- Attempt chargeback fraud
- Place fake orders or bookings
- Interfere with platform operations
Violations may result in suspension or permanent account termination.
12. Limitation of Liability
To the maximum extent permitted by law, GoGstaad shall not be liable for:
- Indirect damages
- Lost profits
- Service interruptions
- Delays caused by third parties
- Traffic-related delays
- Partner misconduct beyond our reasonable control
GoGstaad’s liability is limited to the amount paid for the relevant transaction.
13. Force Majeure
GoGstaad is not responsible for failure or delay caused by events outside reasonable control, including:
- Severe weather
- Natural disasters
- Government restrictions
- Strikes
- Network outages
- Accidents
14. Data Protection
GoGstaad processes personal data in accordance with applicable Swiss data protection laws and its Privacy Policy.
Data may be used for:
- Order fulfillment
- Taxi dispatch
- Customer support
- Fraud prevention
- Payment processing
15. Changes to Terms
GoGstaad may update these Terms at any time.
Updated terms become effective upon publication on the app or website.
Continued use constitutes acceptance of updated terms.
16. Governing Law
These Terms are governed by the laws of Switzerland, unless mandatory local law provides otherwise.
Jurisdiction shall be the competent courts of Canton Bern, Switzerland.
17. Contact
GoGstaad
Email: info@gogstaad.ch
Phone: +41 33 748 33 83
Address: Bettlersmatteweg 25, 3778 Schönried